We aim to ensure that all orders are delivered accurately and in good condition. Please review our policy carefully before making a purchase.
💡 Our Pricing Commitment
To offer consistently competitive pricing, our business model is designed to minimize additional operational costs such as frequent returns and exchanges. Instead of increasing product prices to cover these costs, we keep our pricing as low and fair as possible for all customers. For this reason, returns or exchanges are not accepted for change of mind, incorrect selection, or personal preference. However, we fully support our customers in cases where the incorrect item has been delivered.
📦 Eligibility for Returns
Returns or exchanges are only accepted in the following case: ✔ Incorrect item received
⏱ Return Request Timeframe
Any issue must be reported within 48 hours of delivery. Requests submitted after this period may not be accepted.
🎥 Product Transparency
We use high-quality visuals to present our products as clearly as possible. Some images may be enhanced or generated using advanced tools to maintain consistent presentation. To ensure full transparency, each product page includes a link to real, unedited product videos showing the actual item in natural conditions. We strongly recommend reviewing product images, descriptions, and available videos before placing your order to make an informed purchase decision.
🔍 Return Verification Process
To protect both our customers and our business, all return requests go through a verification process. Customers must provide clear video evidence of the issue within 48 hours of delivery, showing the product, the issue, and original packaging. Items must be unused, unwashed, and in original condition, with packaging intact. All returned items will be inspected upon receipt. ⚠️ If the item shows signs of use or damage after delivery, or does not match the reported issue, the return or exchange request will be rejected.
🔁 Return Process
Once your request is approved, we will provide return instructions. Approved cases may result in a replacement of the item or a refund if a replacement is not available.
💰 Refunds
Refunds (if applicable) will be processed using the original payment method. Processing time is 10–45 business days after approval.
🚚 Return Shipping
Customers are responsible for return shipping costs unless the issue is verified as our error. Original shipping fees are non-refundable unless the return is due to our mistake.
🚫 Non-Returnable Cases
We do not accept returns or exchanges in the following situations: ✖ Change of mind ✖ Incorrect selection of size, color, or design ✖ Items that have been used, worn, or altered ✖ Requests made after the allowed timeframe
⚠️ Important Notice
By placing an order on our website, you confirm that you have read and understood this Return & Exchange Policy and agreed to all terms stated above.
